Upgrade Instructions

The installation and updating information in this topic does not apply to EMS Cloud Services customers. Learn more about the installation and updating of EMS software with Cloud Services.

If you are upgrading from a version of EMS released prior to server version 35, please contact Customer Support.

ClosedUpgrade the EMS Server Components

The server upgrade process will upgrade the EMS databases on your MS SQL Server. If you are upgrading from EMS Enterprise 4.x or below, your existing EMSEnterprise_Master database (which contains licensing information) will be replaced by a new EMS_Master database, and your existing EMS database will be upgraded to the current version.

A Microsoft SQL Server SA level account will be required to execute the database upgrade process.

To upgrade the EMS server components:

  1. Download the EMS.ServerInstall.exe file from Accruent Access.

    To view the Downloads area, log into Accruent Access and navigate to My Products > EMS Downloads (opens a new tab) > (Release) Releases & Patches.

  2. Using SQL Server Management Studio, back up your existing EMS databases.

  3. Run EMS.ServerInstall.exe.

    Run the .exe from any PC that has access to your database server. The EMS Server Install/Upgrade Utility window displays.

  4. In Server, enter the name of the MS SQL Server.

  5. In Database, enter the name of the EMS database you want to upgrade. 

  6. In the Server Authentication area, specify your MS SQL Server authentication credentials. 

    If SQL Server Authentication Mode is selected, specify a User Name and Password

  7. Click Execute.

    A Backup Database window opens. 

  8. Click Yes to acknowledge that you have backed up your EMS databases, and it is OK to continue.

    You have completed the upgrade process for the server portion of EMS. Next, you will upgrade individual workstations


For information on installing the optional Email Notification Service or the EMS Campus Auto Sync Service (EMS Campus only), see Installing or Upgrading the EMS Email Notification Service and/or Installing or Upgrading the EMS Campus Auto Sync Service.

ClosedUpgrade Individual Workstations to EMS Desktop Client

To upgrade individual workstations to EMS Desktop Client:

EMS Desktop Web Deployment

Before beginning the installation process, please install or upgrade your EMS databases.

To learn more about EMS Desktop Web Deployment, see the Web Deployment Decision Guide. If you choose not to use this option, skip to the Conventional Desktop Client Installation section.  

  1. Manually uninstall any previous versions of EMS Desktop Web Deployment on your web server.  

  2. Verify that the prerequisite software has been installed.

  3. Download the EMSDesktopWebDeploySetup.msi file onto the web server that will be running EMS Desktop Web Deployment.

  4. Run the EMSDesktopWebDeploySetup.msi as an administrator.

  5. On the welcome screen of the EMS Desktop Web Deployment Setup wizard, click Next to begin the installation process. 

    The Destination Folder dialog opens.

  6. In Install EMS Desktop Web Deployment to, select the destination folder where you want to install the EMS Desktop Web Deployment. 

    The installation process will create a new physical directory on your web server based on the destination folder path you entered (“EMSDesktopWebDeploy” in the example above.).

  7. In Web Site URL and Virtual Directory Name, enter your SQL instance name.

  8. In EMS Database, enter the Database Name: the Virtual Directory Name will default to the destination folder specified in Step 6.  It is recommended that you keep the default setting.  The installation process will create a virtual directory on your web server based on the virtual directory entered (“EMS Desktop Web Deploy” in the example above.) 

  9. If you will be using a Load Balancer with the EMS Desktop Web Deploy application, enter the Name or IP Address of your server in the EMS SQL Server field. 

  10. Click Next.

    The EMS Desktop Web Deployment should not be installed in the same virtual directory as other EMS web-based products OR under a site running another version of the EMS Desktop Web Deployment.

  11. On the Ready to install the EMS Desktop Web Deployment window, click Install.

  12. On the Completed EMS Desktop Web Deployment Setup Wizard window, click Finish.  

  13. After following the steps above, verify your EMS Desktop Web Deployment installation by opening a browser and entering the address:

    http://[ServerName]/EMSDesktopWebDeploy/  (replace [ServerName] with the name of your web server)

The first time you launch the EMS Desktop Web Deployment, it might take a few extra moments for the page to display.  If you encounter any issues, please contact Customer Support for assistance.

Install Additional EMS Services

All optional EMS features, services, and add-ons are listed here. You might need to install or upgrade additional features.

Contact Customer Support

If you do not have a customer login, register here.