Work with Services

This topic provides information on the following: 

Services, Categories, and Resources

In EMS, you may sometimes hear the terms Services, Categories, and Resources used interchangeably but they are different concepts.


A Category in EMS is anything you might add to a Booking such as Catering, Audio Visual, Furniture, Security, Notes, Attendee Names, Agendas etc. When you configure a Category, however, it must be of six Category types: Activities, Attendees, Catering, Notes, Resources with Service Orders, or Resources Without Service Orders. These types cause the service to behave slightly differently when added to a booking. For example, a Notes/Activities/Attendees type service category does not require the EMS Administrator to configure items under it and there is nothing for a person to “select” from these types of services.

Service Category

By contrast, a service category that has a type of Catering, Resource with Service Order, or a Resource without a Service Order Category, will require the Administrator to create items under it. For example, an "AV Equipment" service category (configured as a Resource without a Service Order Category type) might have items under it such as a flip chart or whiteboard (under AV Equipment). The person requesting the service for this meeting would then select AV equipment; then flip chart and whiteboard would be typical options to add to the event.

The following Category Types allow Production Items: Catering, Resources with Service Orders, and Resources Without Service Orders.

A Category can be configured to "Use States" so that when a service is requested with a meeting, it can be managed through a review and approval process in the Manage Services toolbar option in EMS Desktop Client. 

If you are using the EMS Web App on a mobile device, you will not have access to this feature.

Add Services to a New Reservation

  1. While creating a new reservation, navigate to the Services tab. The services your administrator has defined as available for the booking template and room(s) you selected are listed on the left pane.

    If you are editing an existing reservation, click the Add Services option in the Reservation Tasks menu on the right, or open the Reservation Details and select the Services tab.

  2. Click the Services dropdown to expand and pick a service. You can add resources with service orders, catering (food) services, resources without service orders, setup notes and/or a room charge. You can add multiple services to a reservation and to a booking.

    Options available in the Services field depend on several factors leading up to this stage in the booking process: your booking template parameters, setup type, and other rules set by your System Administrator.

  3. Enter the necessary information for the services you are adding to the reservation.

    Required fields are marked with red. You may need to add information such as the start and end times, the estimated count, and so on. You may also have to answer service-specific questions, and/or have to agree to Terms and Conditions.

    You can add notes for each services you add to a reservation. These will only appear if you open the booking, and not in the Booking Summary.

  4. At the bottom of the page, click Next Step.

    The Reservation Details tab opens.

    • If the reservation has only this single booking, a confirmation message displays. Click OK. The Booking Details tab opens. The newly added booking detail shows on the Existing Services tab.
    • If the reservation has multiple bookings, then choose whether to add services to just the one booking, or several:
      • To add the services to only this booking, click Do Not Apply to Additional Bookings. You remain on the Booking Details tab. The newly added services show on the Existing Services tab.
      • To add the services to one or more of the other bookings in the reservation, select them (you can select all using the checkbox in the Date column heading), and then click Save. A confirmation message displays. Click OK. The Booking Details tab opens. The newly added services now show on the Existing Services tab.

Change or Cancel Services for an Existing Reservation

  • From an existing booking within one of your reservations, under the Bookings list, click Manage Services (if available). You can change or cancel (delete) services for a booking, individually, per service item, or by service category.

  • On the Manage Services page, you can subtract (-) services from the Services Summary view (if enabled). Services are listed in the right pane by category.

The event type and the booking status (as well as your Administrator settings) affect whether Manage Services is available.