EMS for Microsoft Exchange Interoperability Between EMS Products and Exchange
In Update 33, EMS for Microsoft Exchange was updated with the ability to sync booking data between Exchange and EMS (Exchange-to-EMS and EMS-to-Exchange) and to create, modify, and cancel Exchange integrated bookings using additional access points (EMS Desktop Client, EMS Room Sign App, and EMS Kiosk App).
The information herein is for Update 33 or later. If you are not on Update 33 or later of EMS for Microsoft Exchange, refer to EMS for Microsoft Exchange Install and Configuration Guide (Update 32 or prior) for information and instructions regarding your version of EMS for Microsoft Exchange.
This topic provides information on how EMS for Microsoft Exchange works with EMS products to sync booking data and whether there are any limitations with the data sync. The information is divided into two sections based on the sync direction:
-
Interoperability of EMS for Microsoft Exchange Exchange-to-EMS Sync
-
Interoperability of EMS for Microsoft Exchange EMS-to-Exchange Sync
Interoperability of EMS for Microsoft Exchange Exchange-to-EMS Sync
The Exchange-to-EMS sync for EMS for Microsoft Exchange allows users to book rooms linked to an Exchange mailbox from native Exchange applications, such as Microsoft Outlook for PC or Mac, Outlook on the web, and Outlook Mobile. Exchange will push these native bookings and updates to EMS.
Actions Made to Bookings that Were Created in Native Exchange Applications
Action in Native Exchange Application* |
Are updates to booking details and room availability reflected in EMS? |
---|---|
Create Booking |
|
Single event with one room |
Y |
Singe event with multiple rooms |
Y |
Recurring event with one room |
Y |
Recurring event with multiple rooms |
Y |
All day event |
Y |
Overnight event |
Y |
Edit Booking |
|
Edit date and/or time |
Y |
Edit room |
Y |
Edit event description |
Y |
Cancel Booking |
|
Cancel or delete booking |
Y |
*Native Exchange applications include applications such as Microsoft Outlook for PC or Mac, Outlook on the web, and Outlook Mobile.
Modifications Made in EMS to Bookings that Were Created in Native Exchange Applications
Modifications made in EMS products to meetings created in Native Exchange Applications* |
Is modification allowed? |
Are updates reflected in Exchange? |
Are updates reflected in other EMS products? |
---|---|---|---|
EMS Desktop Client |
|||
Edit date and/or time |
Y |
Y |
Y |
Add new room |
Y |
Y |
Y |
Change room (delete previous; add new) |
Y |
Y |
Y |
Cancel |
Y |
Y |
Y |
Check in |
Y |
Y |
Y |
End |
Y |
Y |
Y |
Add services |
Y |
Y |
Y |
Cancel services |
Y |
Y |
Y |
EMS Web App |
|||
Edit date and/or time |
N (these edits cannot be made from the Web App because the bookings don't have a process template associated to them) |
N/A |
N/A |
Change room |
N (no process template) |
N/A |
N/A |
Cancel |
N (no process template) |
N/A |
N/A |
Check in |
N |
N/A |
N/A |
Add services |
N (no process template) |
N/A |
N/A |
End |
N (no process template and Web App doesn't allow ending an Exchange booking) |
N/A |
N/A |
EMS for Outlook Add-in |
|||
Change date and/or time |
N (these edits cannot be made from the Outlook Add-In because the bookings don't have a process template associated to them) |
N/A |
N/A |
Change room |
N (no process template) |
N/A |
N/A |
Cancel |
N (no process template) |
N/A |
N/A |
Check in |
N |
N/A |
N/A |
Add services |
N (no process template) |
N/A |
N/A |
End |
N |
N/A |
N/A |
EMS Room Sign App |
|||
Cancel |
Y (if configured) |
Y |
Y |
Check in |
Y (if configured) |
Y |
Y |
Extend (single room booking) |
Y (if configured) |
Y |
Y |
Extend (multiple room booking) |
N | N/A | N/A |
Auto cancel |
Y (if configured) |
Y |
Y |
End (single room booking) |
Y (if configured) |
Y |
Y |
End (multiple room booking) |
N | N/A | N/A |
EMS Kiosk App |
|||
Cancel |
Y (if configured) |
Y |
Y |
End Now (single room booking) |
Y (if configured) |
Y |
Y |
End Now (multiple room booking) |
N | N/A | N/A |
Check in |
Y (if configured) |
Y |
Y |
EMS Mobile App |
|||
Edit date and/or time |
N (these edits cannot be made from the Web App because the bookings don't have a process template associated to them) |
N/A |
N/A |
Change room |
N (no process template) |
N/A |
N/A |
Cancel |
N (no process template) |
N/A |
N/A |
Check in |
N |
N/A |
N/A |
Add services |
N (no process template) |
N/A |
N/A |
End |
N (no process template and Web App doesn't allow ending an Exchange booking) |
N/A |
N/A |
*Native Exchange applications include applications such as Microsoft Outlook for PC or Mac, Outlook on the web, and Outlook Mobile.
Interoperability of EMS for Microsoft Exchange EMS-to-Exchange Sync
The EMS-to-Exchange sync for EMS for Microsoft Exchange allows users to book rooms/resources linked to an Exchange mailbox from EMS applications, and EMS will push these booking updates to Exchange. The following table provides information on whether updates to booking details and room availability made from EMS products can be synced with Exchange and viewed on organizer and resource calendars.