EMS Application Updates

EMS consists of:

Database
Web Server
Applications
Optional Features and Services

Each has its own installation and upgrade procedure. You can download the EMS License Key, Server Install, and updates for all components from the Downloads area in Accruent Access.

To view the Downloads area, log into Accruent Access and navigate to My Products > EMS Downloads (opens a new tab) > (Release) Releases & Patches. You will see downloads for products you are licensed on. Updates for EMS Desktop Client are delivered in patches and builds. All other components are updated with builds and/or DLLs.

EMS Maintenance

EMS follows an agile development model. We release frequent software updates via monthly maintenance releases. If you have active maintenance, your technical contact will be notified via email of these releases. Review your assigned technical contacts. To make changes, contact Customer Support.

Maintenance Type	Description
Upgrades or Releases	From one major version of EMS to the next. All components must be upgraded together, and these occur typically once a year. These signify all the latest, verified builds for each application and service, including the latest patch, and typically warrant reinstallation of all the applications, services, and the latest patch.
Updates	Minor, cumulative updates to a version. An update may not affect all components. For example, Update 1 might affect the EMS Database, the Desktop Client, Exchange, and EMS for Outlook, but Update 2 only affects the Desktop Client and EMS for Outlook. Updates are cumulative, which means that to bring one of your affected components up to the most current version, you can skip any older updates that you missed and only install the latest update.
Patches	Database updates. These may be released (and installed) independently of EMS applications and services in extenuating circumstances (hotfixes), or as part of a release with applications and services in which case they should all be installed together.
Builds	Compiled versions of a single application, component, or service, and have a number for most EMS applications. EMS for Outlook has a different numbering scheme. Occasionally (hotfixes), builds can be released independently of patches. A new build means you only need to install the latest build, however, the latest patch will most likely be required to run the build.

Contact Customer Support

Option 1 (Recommended): Go to Accruent Access to search the Knowledge Base or submit a case.

Option 2: Email support@accruent.com.

Option 3:

Americas:	+1 877.345.3999 press 5 then 2
International:	+44 0808.234.3335 press 5 then 2

If you do not have a customer login, register here.