We do not recommend performing an upgrade on your own so please reach out to your Account Manager to discuss the various options available for EMS to manage your upgrade.
Always do a SQL backup / snapshot before updating.
Follow the instructions below to install the latest patches and/or new builds of EMS components.
EMS Cloud Services Customers
EMS_MASTER database information does not apply to EMS Cloud Services customers. For more information regarding EMS Cloud Services, please refer to the EMS Cloud Services documentation.
To ensure your users are benefiting from the newest features, enhancements, and fixes, EMS Software recommends that you upgrade to the most current release of your EMS product.
System Administration rights are required to patch databases, install, and/or update new versions of EMS applications.
Updates are available in the Downloads area of Accruent Access. To view the Downloads area,
log into Accruent Access and navigate toMy Products > EMS Downloads (opens a new tab) > (Release) Releases & Patches.
Updates can include database patches and new builds for any EMS components.
When an update includes a new build to the EMS Desktop Client, each user machine will need to be updated.
When an update includes a new build to the EMS for Outlook client, each user machine will need to be updated.
Applying the update will only update the applications you have installed.
Updates are usually released on a monthly basis.
For each component, updates are cumulative, which means that you can apply an update even if you have not applied the previous update. However, when you update any component to the latest release, you must make sure that you update all components to the latest available release. This requirement can be tricky; please see the example in the box below.
To update to the latest release, be sure to run every Patch and Build available to you on the Software and Docs library since there might be dependencies between Component Builds and related Services. Patches update your database, and Builds update your EMS components. For example, if you have EMS Desktop Client and EMS Web App, you will need the patch (if included in the release) and the builds for EMS Desktop Client and EMS Web App.
At a component level of EMS (for example, EMS for Outlook), you can skip updates. For example, if you're running Update 6 of EMS for Outlook and you want to apply Update 8, you do NOT have to apply Update 7.
However, you must be careful to apply the latest update of every component. For example, say you're running Update 6 of EMS and want to apply Update 8. Because the latest update of one or more components might be in Update 7 instead of Update 8, you have to check Update 7 to make sure you have the latest update of each component.
To download the latest update, follow these steps:
Log into Accruent Access.
Click My Products.
Under EMS, click Downloads.
The downloads page opens in a new browser tab.
In the Software Downloads area, click the link for your version of software, for example, V44.1 Releases & Patches.
A new page opens listing the downloads available based on your license.
To view a list of contents for each update, see the Release Notes Summary.
The following steps need to be performed for each System Administrator machine.
On your database server, launch Microsoft SQL Server Management Studio.Important!
Back up your EMS database using Microsoft SQL Server Management Studio.
Locate the database patch file you downloaded from the online Support Center (as described above; the file is typically named EMSPatch.sql).
Within Microsoft SQL Server Management Studio, select File > Open > File and open the EMS patch file.
Select your EMS database (not EMS_Master) and execute the query (Query > Execute). When query execution has completed, a “Query Batch Completed” message will display in the Results.
Verify your new Patch Number by launching the EMS Desktop Client and selecting Help > About EMS > Patch Number.
For each new build (.msi file) you want to update, you can navigate to the appropriate installation guide or follow the installation instructions linked next to the download. If you are upgrading from V44.1+, start here.
Consider the following notes depending on your implementation and licensing.
You can verify your current Patch Number by launching the EMS Desktop Client and selecting Help > About EMS > Patch Number. If the update includes a new build for the EMS Desktop Client, you will need to install a new EMS build on each user machine.
.apk files apply to Android devices, and .ipa files apply to IOS files.
EMS V44.1 changes how Everyday Web Users are validated. If you have custom HR Toolkit scripts, these need to be tested with V44.1.
Contact Customer Support
Option 1 (Recommended): Search the Knowledge Base available
in Accruent Access.
Option 2: Submit a case directly via Accruent Access.
Option 3: Email firstname.lastname@example.org.
Option 4: Phone (800) 288-4565.
If you do not have a customer login, register here.