Configure the EMS Polycom Interface

This topic provides information on the following: 

Set Preferences in EMS Polycom Interface

To set preferences in EMS Polycom interface:

  1. On Windows Start menu, select EMS Polycom Settings.

    The EMS Polycom Settings dialog opens.

  2. Enter your EMS MS SQL Server and EMS Database names.
  3. Specify the service execution interval.
  4. Specify the Authentication mode (EMS or Windows).
  5. Click OK.

Configure additional EMS Polycom Interface settings in the EMS Polycom Activity area. 

Set Preferences in Polycom Activity Area

To set preferences in Polycom Activity area:

  1. Verify that the Polycom Realpresence Resource Manager API is running. Open a browser and enter the web service URL (typically https://<serverID>:<portnumber>/api/rest).

  2. Log into EMS Desktop Client using an EMS user account with Administrator-level access.
  3. On the tool bar, select Polycom Activity.

    The Polycom Activity page displays.

  4. Click the Settings menu in the upper right.

    The Polycom Settings page opens.

    https://success.emssoftware.com/@api/deki/files/5003/clipboard_eee8886a5b84d63d428d166c94839694d?revision=1&size=bestfit&width=659&height=389

  5. On the Settings tab, specify values for the items listed. Highlight the record and click Edit. Once you configure a setting, click OK to save your value.
    • Enable Event Logging – Enables EMS Polycom Windows Service event logging.
    • Error Email Message – Subject line of error email notifications.
    • Error “From” Email Address – Email address that error email notifications will be sent from
    • Error “To” Email Address – Email address that error email notifications will be sent to.
    • Number of days prior to Event – How far in advance of a video conference date the EMS – Polycom Interface should push the EMS booking to Polycom.
    • SMTP Authentication Type – Anonymous or Authenticated.
    • SMTP Password – Specify if SMTP Authentication Type = Authenticated.
    • SMTP Server – Used to relay error notification emails.
    • SMTP User Name – Specify if SMTP Authentication Type = Authenticated.
    • Use Reserved Time – If set to Yes, the booking reserved time will be passed to the Polycom Realpresence Resource Manager API. Otherwise, the event time will be passed.
    • Web Service Domain – Polycom Realpresence Resource Manager API Web Service Domain.
    • Web Service Password
    • Web Service URL – URL to Polycom Realpresence Resource Manager API Web Service verified in Step 1.
    • Web Service User Name
  6. On the Buildings tab, include/exclude EMS bookings scheduled in specific Buildings, Areas, or Views during processing. To select an item, highlight the record and click the > button.
  7. On the Event Types tab, include/exclude EMS bookings scheduled in specific Event Types during processing.
  8. On the Status tab, include/exclude EMS bookings scheduled in specific statuses during processing.
  9. Click OK to save your settings.