EMS for Outlook Release Notes
V44.1, Update 33

This section describes updates to your EMS software.  

See Also: Contact Customer Support and Updating to the Latest Version of EMS (Patches and Builds).

V44.1 Update 33

Release Date: 
June 2019

Patch: 
NA

Build #: 
44.1.33000.2276

Enhancements

Area

Description

Parameters

Ability to hide EMS ID in meeting body of EMS for Outlook appointments

The EMS ID can now be hidden in the body of EMS for Outlook meeting appointments. The EMD ID was causing problems for customers with certain types of video conference (VC) equipment. For these customers, the VC equipment was dialing the EMS ID as the conference call number.

To hide the EMS ID in the meeting body of EMS for Outlook appointments, you will need to configure the Hide EMS ID in EMS for Outlook parameter as follows: 

  1. In EMS Desktop Client, navigate to System AdministrationsSettings > Parameters > Everyday User Applications tab.

  2. Set the parameter Hide EMS ID in EMS for Outlook to Yes.

Internal Reference # EMS-5590
(For Internal Use Only)

Parameters, Edit Reservations

Ability to use "Default Room Availability View" parameter during edit in EMS for Outlook add-in

The parameter Default Room Availability View allows admins in EMS Desktop Client to select whether users initially see the List View or Schedule View when opening EMS for Outlook. Prior to Update 33, the parameter was only honored when users created a meeting; when users edited a meeting, the Schedule View would always appear as default. As of Update 33, the Default Room Availability View parameter is now honored when users edit a meeting using the EMS for Outlook add-in.

Internal Reference # EMS-6249
(For Internal Use Only)

Performance

EMS for Outlook performance improvements

Updates have been made to improve performance in the EMS for Outlook add-in.

Internal Reference # EMS-6092
(For Internal Use Only)

Fixes

Area

Description

Create Reservations

EMS for Outlook sending out email invites and updates twice

Previously, EMS for Outlook was sending out each email invite and update twice. This issue has now been resolved and only one email invite and update is now sent for every send action.

Internal Reference # EMS-6029
(For Internal Use Only)

Edit Reservations

Editing a booking after new booking cutoff time triggered conflict resolution

Editing a booking after the new booking cutoff time (specified in the process template) was triggering the conflict resolution page, and the conflict resolution page did not display any available rooms for the user to select. This issue was occurring for bookings edited from either Outlook or the EMS for Outlook add-in.

Fix: Modified functionality so that conflict resolution is not triggered when users edit a booking after the new booking cutoff time. Now, when users edit a booking after the cutoff time, an error message about the cutoff time will be displayed.

Internal Reference # EMS-36
(For Internal Use Only)

Create Reservations

Group information was missing when a reservation was created in EMS for Outlook

When creating a reservation in EMS for Outlook, the group information (such as email address and phone number) was missing when the reservation was viewed in EMS Desktop Client.

Fix: Modified functionality so that when a user creates a reservation in EMS for Outlook, the group information is saved to the reservation and appears in EMS Desktop Client.

Internal Reference # EMS-2142
(For Internal Use Only)

Edit Reservations

Editing an occurrence prevented additional edits

For recurring reservations, when users edited a single occurrence by adding a room and changing the time, the following issues occurred:

  • Standard templates: After saving the occurrence, when users opened the occurrence again, the EMS for Outlook add-in did not show the added room on the Selected Rooms or List View tabs. On the Schedule View tab, the added room was shown, but there was no minus sign (-); therefore, users could not remove the room. Note that in EMS Desktop Client, the room was added correctly.

  • Exchange-enabled templates with EMS for Microsoft Exchange rooms: After adding a room and changing the time, when users saved the occurrence, they would be prompted for Conflict Resolution, even though there were no conflicts. If users tried updating the rooms through Conflict Resolution, the rooms would not be updated correctly. Also, the other occurrences in series would not show any scheduled rooms in the EMS for Outlook add-in. In EMS Desktop Client, the reservation would also be incorrect, such as all occurrences in the series moving to one day with multiple bookings.

Fix: Restored functionality so that editing an occurrence does not prevent users from making additional edits, and the edits are correctly applied in both the EMS for Outlook add-in and EMS Desktop Client.

Internal Reference # EMS-2172
(For Internal Use Only)

Recurring Reservations

Recurrence pattern was not providing an accurate availability value when the recurrence spanned a Daylight Saving Time change

If a recurring meeting spanned a Daylight Saving Time (DST) change, the recurrence pattern for the room did not provide an accurate availability value. The incorrect availability value allowed other users to view the room as available and book the room in conflict status.

For example: A user schedules Meeting A at 10:00 a.m. in Room 10 on for March 8, March 15, and March 22. Later, another user tries to schedule Meeting B in Room 10 for the same time and dates; however, instead of Room 10 being unavailable for those dates/time, EMS for Outlook shows Room 10 as available for 2 out of 3 days. Note that DST was on March 10, which caused Room 10 to show as available on March 15 and March 22.

Fix: Modified functionality so that EMS for Outlook provides an accurate availability value when a recurrence pattern spans a Daylight Saving Time change.

Internal Reference # EMS-2259
(For Internal Use Only)

Create Reservations

Text being cut off for resource selection items

In the EMS for Outlook add-in, the text was being cut off for resource selection items if the text was more than 23 characters. This issue made some selection items unreadable, and users were unable to determine which items to select for the resource.

Fix: Modified functionality so that the text wraps to the next line, and the checkbox is centered with the resource selection item text.

Internal Reference # EMS-2323
(For Internal Use Only)

Cancellations

Meeting was canceled even though the edit/cancel process was not completed

For meetings created in EMS for Outlook, when users opened the meetings from their Outlook calendars and clicked Cancel Meeting, but then closed the appointment window and selected No, don't cancel, the meetings were still canceled, even though the users never selected Send Update or Yes, send a cancellation.

Fix: Modified functionality so that meetings in EMS for Outlook are only canceled after users click Send Update or Yes, send a cancellation.

Internal Reference # EMS-5753
(For Internal Use Only)

Confirmation Reports

Removing a room from multiple location recurrence caused a confirmation report to be sent for each date

When the Send Confirmation Upon Cancel parameter was set to Yes and the process template was configured with a cancel status, if users removed one room from a recurring meeting with multiple locations, the users would receive a confirmation report for every date in a recurring meeting.

Fix: Modified functionality so that users only receive one confirmation report.

Internal Reference # EMS-5344
(For Internal Use Only)

Edit Reservations, Service Orders

Adding catering during booking edit created service order with incorrect time

When users edited a booking to add a catering service order, the service order time was being created at an incorrect time.

Example: A user created a meeting from 7:30–8:00 a.m. with a setup time 15 minutes prior. Then the user edited the meeting to add catering from 7:30–8:00 a.m. When the meeting was viewed in EMS Desktop Client, the catering order showed the time as 7:45–8:15 a.m. instead of 7:30–8:00 a.m.

Fix: Modified functionality so that when users add catering to a booking in EMS for Outlook, the service order is created using the actual time shown on the service order.

Internal Reference # EMS-5203
(For Internal Use Only)

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